Plans change, and emergencies arise, but you still have to get home.
Don’t worry! With ALTOUR24, you have 24/7 access to an ALTOUR agent who will work with you around the clock to solve any problem.
More Than Just A Phone Call.
ALTOUR24 is the number you need to connect to one of our veteran travel agents, anytime day or night. Whether it’s a freak October snowstorm, an airline strike, or political unrest overseas, your travel plans need some emergency adjustment, and we’re here to help. Other travel agencies boast of their customer support, but they often send you to an outside agency or even outside the country. Our 24/7 travel service is completely in-house. And since you’re dealing with on-the-fly changes, we can guarantee a direct line to one of our very best travel agents who knows the system and will react fast and diligently.
Personal Service The Second You Need It.
90% of ALTOUR24 calls are answered within thirty seconds, here’s what else you get:
- Single phone number access via dedicated 800 number
- Answered “ALTOUR24 Emergency Service”
- Accepts worldwide calls inbound via collect calls or long distance calls
- Routed to ALTOUR Offices in New York and Los Angeles when open
- Routed to home-based ALTOUR Agents when ALTOUR offices closed
- Capacity expanded during crisis (severe weather, airline accident, strike, etc.)
- Multi-line phone system to ensure agents see all calls for immediate answering