About us

After 32 years as an executive in the travel industry, Alexandre founded ALTOUR in 1991 with just one employee and a dream – to build a “family,” and to provide them with unparalleled resources, so they could succeed like never before.  ALTOUR has expanded to over 59 offices, with over 1,600 travel professionals and a global network second to none. Chemla continues to guide ALTOUR by his founding principle: “We have no rules and no boundaries. We all think like entrepreneurs, which means we put the needs of our clients above all else.”

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An industry veteran of over 40 years, Noskeau was lured to ALTOUR in 1997 by Chemla’s “No Bureaucracy” approach to management. “Empowering people to make decisions gives us the flexibility to customize everything we do,” says Noskeau, who previously owned agencies in Texas and California. “Finding the best people and taking advantage of their unique experience enables us to provide exemplary service.” Noskeau also cites ALTOUR’s commitment to technology as a huge benefit to clients. “With the exceptional skills of our programmers, we can create technology that is specific to our clients needs.”

A veteran of over 25 years in the industry, Joseph has had extensive global travel management experience with American Express, Rosenbluth International and Thomas Cook. His background includes time spent with several travel agencies, learning operations from the ground up. His past helps him understand the need to deliver service that meets the exacting standards of ALTOUR’s diverse clientele. With the company since 2005, Oppold found in ALTOUR, “…a dynamic organization focused on helping people delivering excellent customer service.” He considers ALTOUR’s lack of bureaucracy to be the reason the agency can adapt with the changing client needs. “Travel is different for everyone. That’s why travel management can not be ‘one size fits all.”

From Lee’s extensive background in accounting and financial analysis, his 19 years in the travel industry eventually led him to run The Travel Authority, which was acquired by ALTOUR in 2009. “I look at travel management from a financial perspective,” Thomas says, “to ensure that our clients are maximizing their travel spend.” As the former CAC Chair for ASTA, Thomas knows there are other agencies that can reduce the cost of travel for their clients, but usually at the expense of customer service. “At ALTOUR, we put our resources into cost savings, while improving the traveler experience with personalized service.” Thomas believes the unique culture at ALTOUR is the difference. “Our people are the reason we can tailor our approach to each client. The only way to provide exceptional service is with exceptional people.”

With over 40 years of experience in the meeting and incentive industry, Mary Sue has the experience and expertise to make successful partnerships happen.

“I have clients who have partnered with me for over 35 years and I credit our long-term, successful relationships on the talented employees we have working at ALTOUR and their unwavering focus on being a true extension of the client’s team,”  said Mary Sue.  

In 1996 she founded Advantage Performance Network and served as its CEO and President for more than 14 years until she merged her company with ALTOUR in 2010.   Today, Mary Sue is President of ALTOUR Meetings & Incentives and provides strategic leadership for what is one of the meeting industries largest and most influential meeting planning and incentive management companies.

For eleven years in a row, ALTOUR Meetings & Incentives  has been one of Corporate Meetings & Incentives Magazine’s top 25 meetings and incentives companies.

Laura’s extensive background in information technology and her diverse experience in domestic and international businesses led her to ALTOUR in 2017.  “I know that being a part of the ALTOUR brand means providing excellent customer service,” Mattingly says, “by delivering solutions that create a unique connection between the agent and the traveler.” Her experience helps her to understand the importance of empowering employees to service the individual customer’s expectations. “At ALTOUR, we focus our technology team on providing data analytics and reporting solutions utilizing industry leading products, ensuring security and compliance are part of every solution, and enabling a diverse and mobile support environment to ensure our agents are positioned to provide the best experience to our ALTOUR customers.

A veteran of the aviation charter industry for over 25 years, Dyer partnered with Chemla to form ALTOUR AIR in 2005. Her previous experience, which included owning her own air charter service company, strengthened her commitment to exceeding her client’s expectations. “We specialize in VVIP charter services – but also work with groups, tours, productions and sports teams,” she states. “Each requires a different focus – but it still comes down to determining what the client wants and finding the best way to get it for them.

Casey’s extensive background and education in human resources and legal compliance has led her to oversee human resources for ALTOUR. Casey, joined ALTOUR in 2011 and found Alexandre’s vision to remain true, “We are a large company that hasn’t lost its family spirt, our entrepreneurial philosophy of not getting bogged down in red tape but stepping back to see the big picture and what works best to service the company and clients transcends all business units.” Casey’s background includes various consulting work with different organizations across the country and states “Our people, our ALTOURian’s, set us apart as they go above and beyond to make our company a success.”